FREQUENTLY ASKED QUESTIONS
What safety protocols are in place now with COVID-19?
All of our employees/drivers sanitize their hands in between deliveries and interaction with clients. Due to COVID-19, we ask that only the client signing for the rental, be outside during set up. All other children and adults are not permitted to be outside at the time of delivery and pick up for safety reasons. We are taking these precautions to help keep everyone safe and to make sure our deliveries and pick ups are efficient as possible.
What areas do you service?
We service San Marcos, Escondido, Carlsbad, Oceanside, Vista, Encinitas, Rancho Bernardo, Poway, Solana Beach, Rancho Santa Fe and more. Call or email to check your area today. A delivery fee may apply.
Do you you provide extension cords?
An extension cord is needed for an inflatable to be set up, if they are more than 10′ away from an outlet. Extension cords can be rented for an additional fee from our Party Rentals page, if you do not have an appropriate extension cord to provide for your rental.
All 13×13 jumper units and smaller, require a minimum of a 16 gauge extension cord.
6in1 Combo Jumpers require a 14 gauge extension cord
4in1 Combo Jumpers require a 14 gauge extension cord
Slides require two 14 gauge extension cords
Obstacle courses require two 14 gauge extensions cords
What time do you deliver your the rentals?
Our rentals are typically delivered between 7am - 1:30pm at houses. So, even if your party doesn’t start until 12pm, your rental can still be delivered between 7am-9am. Your drop off time frame depends on where you are on the route and whose route you are on. We confirm the day prior, and give you your drop off and pick up time frames once our routes are in place, so you know when to expect us on the day of your event.
How long do I get to use a jumper rental?
A jumper rental at a house is an average of 4-6 hours and a park rental is for up to 5 hours of party time. Keep in mind, this is an average. Actual time could be more or less. We pick up all of our rentals by sunset. We strive to give our clients the most time possible, but after the sun goes down, the jumper gets damp and we do not roll our jumpers up wet. However, overnight rentals are available at an additional cost on Fridays and Saturdays.
Do you deliver on holidays?
Yes, we do! Some holidays, such as Christmas Eve/ Christmas day, as well as New Year’s Eve/ New Years day, we only offer overnight rentals. (ie. Rentals will be dropped off on Christmas Eve, or the day prior, and picked up the day after Christmas.) Please call or email for details and availability.
Approx. Monthly Sunset times
January - 5:00pm
February - 5:30pm
March - 6:00pm
April - 7:00pm
May - 7:30pm
June - 7:30pm
July - 7:30pm
August - 7:30pm
September - 7:00pm
Beginning to Mid October - 6:30pm
Mid to End October - 6:00pm
November - 5:00pm
December - 4:30pm
What if I am having an afternoon party?
We offer overnight rentals at an additional charge. As long as your rental will be in the backyard or in a secluded area away from the "public", we can leave it overnight. *Each set up situation is different, so please call or email to check if we can provide an overnight option for you.
Do you have a minimum charge for delivery?
All of our rentals have a $80-100 minimum before a delivery fee is applied. Holiday pricing might be slightly higher.
Is there a delivery fee for jumper rentals?
Yes, a delivery fee will apply to all rentals that are delivered to your event location. Delivery fees start at $40. Please keep in mind, we make two round trips to deliver a rental and pick it back up. We do take into account that there may be other deliveries in near your area, which is why we keep our delivery fees low. Please email us at info@bouncinkids.com or call us at 760-420-9580 to check your area today.
Is there a cleaning fee for your rentals?
Minimal grass in an inflatable is to be expected. If there is an abundance of debris, please make sure that the inflatable and/or other rentals are clean prior to the driver arriving to pick up. We thoroughly clean and sanitize all of our inflatables after each rental. If there are any of “out of the ordinary” messes, you will be charged a cleaning fee. If there is any type of food, candy, silly string, etc. found in/on an inflatable, you will be charged a cleaning fee, plus any damages found.
How do I reserve a rental?
Give us a call or email us and we will check availability for you. We require a credit card to reserve your rental. A small non-refundable deposit is required to hold your reservation. The balance can be paid via credit card the day prior to your event, or in cash on the day of your party when we arrive to set up.
Do you have a cancellation policy?
Please keep in mind, once you reserve a rental with us, that rental is allocated to you and we turn away other customers that request the rental you reserved. For this reason, we have the following cancellation policy terms;
Cancellation 14 days before your event date - No additional charge after the non refundable deposit
Cancellation 8-13 days before your event date - 50% of the regular priced rental charge will be applied to credit card on file
Cancellation 7 days or less before your event date - 100% of the regular priced rental charge will be applied to credit card on file
*If you decide to cancel and incur a fee, that charge can be applied towards another rental as long as it within 30 days of your original party date.
What happens if it rains?
If it rains or there are winds over 15mph on the day of your event, we will not deliver and you will not be charged a cancellation fee. However, once our rentals are delivered, we reserve the right to pick them up if weather gets bad and there are no refunds at that point.
What form of payment do you accept?
We accept cash, Visa, MasterCard, Discover and American Express. Prices listed on this site are cash discount prices. There is about a 8% increase if you pay with a credit or debit card. If you pay for your rentals in cash, please give your driver the amount you want him to keep. They do not carry change. Tips are always appreciated as the drivers work hard to provide excellent service for our clients.
Can I tip the delivery driver?
Absolutely! Our drivers work very hard to clean and sanitize the rentals and strive to provide an excellent service. Tips are always sincerely appreciated in the service industry.
What surfaces do you set up on?
It is the client’s responsibility to let us know what surface we are setting up on. We bring different tie downs for different surfaces and do NOT bring extra tie downs, other than for the surface each client specifies. You will need to let us know if you think that your inflatable will overlap onto a different surface that will need a different tie down. (ie. set up on grass and overlapping onto cement.) For grass set up, we bring stakes. For artificial turf, cement, asphalt, pavers, etc, we bring sandbags to secure the jumper down. If we arrive to set up on grass and the inflatable overlaps onto cement, then proper tie downs were not specified when booking and we charge a fee to go back to the warehouse to get the new tie downs needed, and to return to your location to set them up. We set up on grass, artificial turf, cement, pavers, and asphalt. The cleanliness of our equipment is very important to us. For this reason, we don’t set up our rentals on dirt, bark, gravel or weeds with dirt. Sorry, no exceptions.
How much space is needed for an inflatable?
We need at least 2 feet around the inflatable for clearance and a 17' height clearance. IT IS UP TO YOU to measure your space accurately to ensure the driver can set up properly. The space needed for inflatables are listed on each inflatable's web page for your convenience. Please keep in mind trees, pergolas, awnings, etc. that are near, to make sure there is accurate space. We can overlap onto different surfaces when setting up a jumper. The jumper does not need to be 'all on grass' or 'all on cement'. We can do half and half as long as the area is level. IF YOU DO NOT HAVE THE PROPER CLEARANCE SPACE WHEN WE ARRIVE TO SET UP, THE JUMPER WILL NOT BE SET UP AND THIS WILL BE CONSIDERED A CANCELLATION. THE FULL AMOUNT OF THE RENTAL WILL STILL BE DUE, (NOT THE CASH DISCOUNT PRICE.) IMMEDIATELY.
-IMPORTANT DELIVERY INFORMATION YOU NEED TO KNOW ABOUT-
1. IF YOU ARE RENTING AN INFLATABLE, PLEASE MAKE SURE TO HAVE A CLEAR PATH TO THE AREA WHERE THE INFLATABLE WILL BE SET UP. THE PATH NEEDS TO BE AT LEAST 3' WIDE AND CLEAR OF ANY OBSTACLES SUCH AS TRASH CANS, PATIO FURNITURE, BIKES, TOYS, ETC. PRIOR TO OUR DRIVER ARRIVING TO SET UP. IF THERE IS NOT A 3’ CLEARANCE THE ENTIRE WAY, (IE. FROM THE FRONT YARD TO THE BACKYARD), THE RENTAL WILL NOT BE DELIVERED AND THIS WILL BE CONSIDERED A CANCELLATION.
2. IF YOU HAVE PETS, PLEASE MAKE SURE THAT THE AREA FOR SET UP IS CLEAR OF ANY FECAL MATTER/ REMNANTS OF, URINE, ETC. IF ANY OF THIS GETS ON OUR EQUIPMENT, THERE WILL BE A CLEANING FEE INCURRED.
3. WE HAVE A STRICT "NO STAIRS POLICY" AND DO NOT GO UP/ DOWN STAIRS WITH OUR RENTALS. IF WE ARRIVE AND FIND THE EQUIPMENT CANNOT BE DELIVERED AND SET UP DUE TO ACCESSIBILITY ISSUES SUCH AS STAIRS, OBSTACLES, SMALL GATES, ETC, WE CONSIDER THIS A CANCELLATION AND YOU WILL BE FINANCIALLY RESPONSIBLE TO PAY THE FULL RENTAL AMOUNT LISTED ON YOUR RENTAL AGREEMENT. (NOT THE CASH DISCOUNT PRICE.)
4. CHAIRS AND TABLES ARE DELIVERED FOLDED, SANITIZED, AND STACKED FOR YOU TO ARRANGE AS YOU DESIRE, UNLESS OTHERWISE SPECIFIED. ALL TABLES AND CHAIRS NEED TO BE FOLDED BACK (THE WAY THEY WERE DELIVERED) AND FREE OF ANY DEBRIS, TAPE, ETC. BY THE BEGINNING OF THE SPECIFIED PICK UP TIME FRAME. IF THE TABLES OR CHAIRS HAVE DEBRIS, SPILLS, FOOD, OR DRINK, ETC. ON THEM, A CLEANING FEE WILL BE CHARGED TO YOUR CARD ON FILE.
5. IF YOU ARE NOT AT THE DELIVERY SITE AT THE AGREED UPON TIME, YOU WILL LOSE YOUR SPOT IN THE ROUTE AND INCUR A $40 CHARGE IN ADDITION TO YOUR TOTAL, PLUS A DELIVERY FEE, IF APPLICABLE. PLEASE KEEP IN MIND, ALL OF OUR DRIVERS FOLLOW A TIME FRAMED SCHEDULE. IN ORDER TO GET TO EACH DESTINATION ON TIME, WE NEED OUR CLIENTS TO BE AT THE DELIVERY LOCATION AT THEIR SPECIFIED TIME AND READY WITH PAYMENT.
If you have any further questions, feel free to email or call us!
